Privacy Policy

 

1. Overview of Data Protection

General Information

The following information provides a comprehensive overview of what happens to your personal data when you visit our website, use our services, or interact with us digitally.

Personal data refers to any information that can identify you directly or indirectly. This Privacy Policy explains the type of data we collect, how we process it, the legal basis for processing, and your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

Detailed information can be found in the sections below.

2. Data Collection on Our Website and Services

Who is Responsible for Data Processing?

Data processing on this website and within our services is carried out by the website operator (hereinafter referred to as “the Company”).

Company Name: Devoura

Address: Mazeh- next to Al-Jalaa Gas station

Phone: +49 163 7430722

Email: contact@devoura.com

The Company is the controller responsible for the processing of personal data.

How Do We Collect Your Data?

We collect personal data in the following ways:

a) Data You Provide Directly

You provide data to us when you:

  • Fill out contact forms

  • Request a quotation

  • Subscribe to newsletters

  • Engage our marketing or software services

  • Apply for employment

  • Communicate with us via email, phone, or messaging platforms

  • Interact with our social media channels

This may include:

  • Name

  • Company name

  • Email address

  • Phone number

  • Billing information

  • Project details

  • Social media account information

  • Any other information voluntarily provided

b) Data Collected Automatically

When you visit our website or use digital services, certain data is collected automatically through our IT systems. This includes:

  • IP address

  • Browser type and version

  • Operating system

  • Referrer URL

  • Time of server request

  • Device type

  • Website usage behavior

This data is collected automatically as soon as you enter our website.

3. Purpose of Data Processing

We process your personal data for the following purposes:

  • Providing and improving our software solutions

  • Managing digital marketing campaigns

  • Social media management services

  • Customer communication

  • Contract fulfillment

  • Invoicing and accounting

  • Website optimization

  • Performance analysis and analytics

  • Security and fraud prevention

  • Legal compliance

We only process personal data for specified, explicit, and legitimate purposes.

4. Legal Basis for Processing

Where applicable under GDPR and similar regulations, processing is based on:

  • Art. 6(1)(a) GDPR – Consent

  • Art. 6(1)(b) GDPR – Contract performance or pre-contractual measures

  • Art. 6(1)(c) GDPR – Legal obligations

  • Art. 6(1)(f) GDPR – Legitimate interests

If consent is required, it may be withdrawn at any time without affecting prior lawful processing.

5. Hosting and Infrastructure

Our website and digital infrastructure are hosted by external service providers. These providers may process server log files including IP addresses and technical metadata.

We ensure that all hosting providers and IT service partners operate under data processing agreements (DPAs) in compliance with applicable data protection laws.

Specific hosting provider details may be updated in this policy as required.

6. Data Retention

Unless a more specific retention period is stated:

  • Personal data is retained only as long as necessary to fulfill the purpose for which it was collected.

  • Contract-related data may be retained in accordance with statutory retention obligations.

  • Marketing data is retained until consent is withdrawn or objection is raised.

  • Application data is retained in accordance with employment regulations.

After expiration of retention periods, data will be securely deleted or anonymized.

7. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when visiting our website. They help ensure functionality, security, performance analysis, and user experience optimization.

Types of Cookies Used

  • Essential cookies (website functionality)

  • Performance cookies (analytics)

  • Marketing cookies (advertising & remarketing)

  • Third-party cookies (integrated services)

You may manage cookie preferences via your browser settings or consent banner.

8. Analytics and Marketing Tools

We may use analytics and advertising technologies to evaluate user behavior and optimize our marketing performance. These may include:

  • Web analytics tools

  • Advertising tracking pixels

  • Social media tracking integrations

  • Conversion tracking systems

Data processing for analytics purposes is conducted based on consent or legitimate interest where permitted by law.

Users may withdraw consent at any time.

9. Social Media Integration

We maintain professional profiles on social media platforms for marketing and communication purposes.

When interacting with our social media accounts:

  • Platform providers may collect user data.

  • We may receive aggregated analytics.

  • Direct messages may be processed for customer support.

Please refer to the respective platform’s privacy policies for details.

10. Newsletter and Marketing Communication

If you subscribe to our newsletter:

We collect:

  • Email address

  • Confirmation of ownership (double opt-in)

Processing is based on your consent (Art. 6(1)(a) GDPR).

You may unsubscribe at any time via the unsubscribe link.

We reserve the right to maintain a suppression list (blacklist) to ensure compliance with anti-spam laws.

11. Contact Forms and Client Communication

If you contact us via:

  • Contact forms

  • Email

  • Phone

  • Messaging apps

Your data will be processed solely for the purpose of handling your request.

Legal basis:

  • Contractual necessity (Art. 6(1)(b) GDPR)

  • Legitimate interest (Art. 6(1)(f) GDPR)

  • Consent (if applicable)

12. Data Sharing and Third Parties

We may share personal data with:

  • Hosting providers

  • IT service providers

  • Marketing platforms

  • Payment processors

  • Legal or governmental authorities (if required by law)

We only transfer data where:

  • It is contractually necessary

  • There is a legal obligation

  • You have provided consent

  • Legitimate interest applies

Where data is transferred internationally, appropriate safeguards are implemented.

13. Data Security

We implement appropriate technical and organizational measures including:

  • SSL/TLS encryption

  • Secure servers

  • Access controls

  • Data minimization

  • Internal confidentiality obligations

However, complete protection of data transmitted over the internet cannot be guaranteed.

14. Your Rights

You have the right to:

  • Access your stored personal data

  • Rectify inaccurate data

  • Request deletion (right to be forgotten)

  • Restrict processing

  • Data portability

  • Withdraw consent

  • Object to processing

  • Lodge a complaint with a supervisory authority

Requests may be submitted to:
[Data Protection Email Address]

15. Objection to Direct Marketing

If personal data is processed for direct marketing purposes, you have the right to object at any time. Upon objection, your data will no longer be used for marketing purposes.

16. Applicant Data

If you apply for employment with us:

We process application data solely for recruitment purposes.

If no employment relationship is established, data may be retained for a legally permissible period unless deletion is requested.

17. Amendments to This Privacy Policy

We reserve the right to update this Privacy Policy to comply with legal requirements or reflect changes in our services.

The current version is always available on our website.

 
 
 
 
 
 
 
 
 
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